RETURN POLICY
Our goal is to ensure that you are completely satisfied with the products you receive. If for any reason you are dissatisfied with a product, you can contact us within 7 days of receiving your order to initiate the return process.
Cancellation of Unshipped Orders:
If you wish to cancel a purchased order that has not been shipped yet, please note that a 15% processing fee will be charged for order cancellations.
Returned Orders that have been Shipped:
If an order is lost or returned due to reasons such as security checks, transportation loss, or delivery to the wrong address, we will issue a full refund unconditionally.
For items returned due to customer reasons (such as incomplete address, incorrect address, or inability to deliver), the items will be returned. If the customer requests a refund, a 15% processing fee and shipping fee will be deducted.
Unused Items:
If you receive an order and the items remain unused, you can initiate a return request within 30 days of receiving the items.
To be eligible for a return, the items must be unused, free of any dirt, dust, or odors, and in the same packaging and condition as when you received them.
The return shipping cost will be borne by the customer and may be subject to a restocking fee of up to 25% deducted from the refund amount.
Return Process:
Please contact us on our website and provide detailed information about the items you wish to return and the reason for the return. If there are quality issues, you can also attach photos.
Upon receiving our return address and instructions, place the items to be returned in their original packaging.
Take your package to the local post office and obtain a return receipt from the shipping company, which should include the weight and tracking number of the return. This will help expedite your refund or exchange process.
Once the refund is issued, you will receive a confirmation email.
If the return is initiated by the customer, the customer will be responsible for the shipping cost, which will depend on the chosen shipping method.
If the items are damaged or the wrong products are sent due to our error, the customer will not be responsible for the return shipping.
If you need further assistance or have any questions, please contact our customer support team. We are committed to ensuring you have a smooth and satisfactory return experience.
Cancellation of Unshipped Orders:
If you wish to cancel a purchased order that has not been shipped yet, please note that a 15% processing fee will be charged for order cancellations.
Returned Orders that have been Shipped:
If an order is lost or returned due to reasons such as security checks, transportation loss, or delivery to the wrong address, we will issue a full refund unconditionally.
For items returned due to customer reasons (such as incomplete address, incorrect address, or inability to deliver), the items will be returned. If the customer requests a refund, a 15% processing fee and shipping fee will be deducted.
Unused Items:
If you receive an order and the items remain unused, you can initiate a return request within 30 days of receiving the items.
To be eligible for a return, the items must be unused, free of any dirt, dust, or odors, and in the same packaging and condition as when you received them.
The return shipping cost will be borne by the customer and may be subject to a restocking fee of up to 25% deducted from the refund amount.
Return Process:
Please contact us on our website and provide detailed information about the items you wish to return and the reason for the return. If there are quality issues, you can also attach photos.
Upon receiving our return address and instructions, place the items to be returned in their original packaging.
Take your package to the local post office and obtain a return receipt from the shipping company, which should include the weight and tracking number of the return. This will help expedite your refund or exchange process.
Once the refund is issued, you will receive a confirmation email.
If the return is initiated by the customer, the customer will be responsible for the shipping cost, which will depend on the chosen shipping method.
If the items are damaged or the wrong products are sent due to our error, the customer will not be responsible for the return shipping.
If you need further assistance or have any questions, please contact our customer support team. We are committed to ensuring you have a smooth and satisfactory return experience.